Here's an idea: your game's lore-master character (or npc) -- the guy who actually knows where the forms are kept and the bodies are buried? He's disguised as a "Wally" -- a guy whose only apparent office activities are morning coffee break and extensive non-business-related copying and printing. Other than that, he resides, oracle-like, in a men's room stall, doing crossword puzzles and dispensing wisdom to any who can figure out that he's the guy to ask.