Yeah, I'm mainly angry at SW's upper management here -- this is clearly a massive failure of planning and investment. I've been absolutely boggled, reading into this over the past few days, about how bad their people-tracking systems are. Modern airlines are essentially lean supply chains, tracking and delivering the right people to the right places "just in time", and automatically adjusting for exceptions: there's no excuse at this point for having antiquated systems to manage that.
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Date: 2022-12-29 03:59 pm (UTC)Yeah, I'm mainly angry at SW's upper management here -- this is clearly a massive failure of planning and investment. I've been absolutely boggled, reading into this over the past few days, about how bad their people-tracking systems are. Modern airlines are essentially lean supply chains, tracking and delivering the right people to the right places "just in time", and automatically adjusting for exceptions: there's no excuse at this point for having antiquated systems to manage that.