Masa: Followup
Jan. 11th, 2009 03:23 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
jducoeurAbout a month ago, I wrote a review of Masa Restaurant. The summary is that it was excellent food, dinged only by service that was, to put it mildly, indifferent.
Well, credit where credit is due. At the end of the meal, we filled out one of their comment cards, saying pretty much that. And clearly they're paying attention, because in yesterday's mail I find a very nice letter, thanking me for my comments -- and including a $25 gift certificate for the restaurant as an apparent tacit apology for the poor service.
Good for them: it's exactly the right response, and it goes a good ways towards making up for the fault. Assuming that they've fixed the service problems when we next try it out, I'll have no problem recommending the place whole-heartedly as a good medium-to-high-end dinner option...
Well, credit where credit is due. At the end of the meal, we filled out one of their comment cards, saying pretty much that. And clearly they're paying attention, because in yesterday's mail I find a very nice letter, thanking me for my comments -- and including a $25 gift certificate for the restaurant as an apparent tacit apology for the poor service.
Good for them: it's exactly the right response, and it goes a good ways towards making up for the fault. Assuming that they've fixed the service problems when we next try it out, I'll have no problem recommending the place whole-heartedly as a good medium-to-high-end dinner option...